At Snapfulse, we are committed to ensuring our customers have a positive shopping experience. We understand that sometimes plans change, and we want to make your experience as smooth and hassle-free as possible. Below, you will find our refund and cancellation policies to ensure clarity and transparency.
Refund Policy

    In-Store Purchases:

        We accept returns for most items within 7 days of purchase, provided the product is in its original condition, unopened, and with a valid receipt.

        Perishable items, such as fresh produce, dairy, and meats, cannot be returned unless they are damaged, spoiled, or defective upon purchase. If you find an issue with any of these products, please contact us immediately for assistance.

        Non-perishable items that are opened or used may only be refunded if they are defective or damaged upon purchase.

    Online Orders:

        For online orders, we accept returns within 7 days of delivery. Items must be in their original packaging and condition to be eligible for a refund.

        If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product so we can arrange a return or replacement.

        Refunds will be processed to the original payment method once the returned product has been received and inspected.

    Exceptions to Refunds:

        Gift cards, sale items, and clearance items are non-refundable.

        If an item is returned and found to be in a condition that is not suitable for resale (e.g., damaged, opened, or used in a non-defective state), a refund may not be issued.

Cancellation Policy

    In-Store Purchases:

        Once an item is purchased in-store, it is final. However, you can exchange it for a different item of equal or lesser value, subject to availability and store policy.

    Online Orders:

        You can cancel an online order before it is shipped or delivered. Please contact our customer service team immediately for assistance with canceling your order.

        If your order has already been shipped or delivered, you will need to follow our return process outlined above.

    Order Modifications:

        If you wish to modify your order, please contact us as soon as possible. We cannot guarantee changes after the order has been processed or shipped.

How to Request a Refund or Cancellation:

    For in-store purchases, please bring your receipt and the item to our customer service desk for assistance.

    For online purchases, please reach out to our customer service team at [phone number] or [email address] with your order number and details regarding your request.

We aim to process all refund and cancellation requests promptly. If you have any questions or need further assistance, please don’t hesitate to reach out to us.